Shipping

• Our "Free Shipping to the US and Canada" is available for delivery to residential addresses only.

• If you have to provide a PO Box address in Canada, please only select Canada Post or PO box shipping as your delivery method during check-out. 
  
  
• To ensure compliance with legal requirements, it is necessary for us to verify the authenticity of your identity in cases where your billing and shipping addresses differ. As part of our identity verification process, we require both your email address and mobile phone number. Providing false contact information may be considered fraudulent or deceptive in certain states and provinces.
  
  
• We take the quality of your instruments and your shopping experiences extremely seriously. Unlike dropshipping sellers, we ship all orders directly from our warehouses in the US or Canada. Our team carefully checks every item before packaging, ensuring that each order is in good condition upon arrival. Trust us to deliver the level of care and attention to detail that your valuable instruments deserve.
  
  

😷 Our hygiene and safety guidelines

In order to prevent the spread of germs and viruses we require all employees to sanitize before handling and packaging.

📦 Standard Shipping - Handling and Delivery Time

Please allow 1-2 business days for handling (unless we have a special announcement). Expect longer handling times during the holiday season.

• For expedited shipping, select an optional faster shipping method at checkout or contact us if you're unsure which option to choose.💁 Contact Us

Standard delivery time is not guaranteed.

🍁 CANADA Standard Shipping
We ship nationwide by Canada Post, UPS, FedEx, UniUni, Purolator or other trusted carriers based on shipping destination.

Western Region Major Cities	2 to 7 business days*
Central Region Major Cities	4 to 10 business days*
Atlantic Region Major Cities	5 to 14 business days*
Rural and Remote Areas	7 to 20 business days*

* No duties, handling or unexpected fees will be collected.
* Excluding handling time.

🦅 USA Standard Shipping
We ship nationwide by UPS, USPS, DHL or Fedex. 

Most Cities in the Lower 48 States	3 to 8 business days*
Others (Including Guam, Virgin Islands and more)	5 to 20 business days*

* No duties, handling or unexpected fees will be collected.
* Excluding handling time.

🌐 International (outside Canada and USA) Standard Shipping
We ship worldwide by UPS, DHL, Fedex, or other trusted carriers based on shipping destination.

Major Cities	5 to 14 business days*
Others	up to 30 business days*

* Excluding handling time.
* Please note that buyers are responsible for the local duties, taxes, inspection or other fees that may be charged by the customs. For questions about regulations please contact your country's authorities before ordering.
* Shipping time is estimated only, and in some countries customs delays are expected.

 

💔 Defective, Damaged or Missing Items

If you discover that your order is defective or damaged, please email us within 7 days at playpromusic@gmail.com, providing a description and photo evidence. Our customer service team will respond promptly.

If you suspect that your shipment is missing, please do not hesitate to contact us.

Please note that when a shipment is held by customs or postal authorities in the destination country, it is the responsibility of the importer (buyer) to contact and clear customs.